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How to Get the Most Out of the SurveyFill Help Center

The SurveyFill Help Center is organized by task rather than by feature, because that is how most users actually search. If you are setting up your first account, start with the Getting Started overview - those articles walk through creating an organization, inviting teammates, choosing a plan, and publishing your first live survey in under ten minutes. If you already have an account and are stuck on a specific action, the search bar at the top of this page scans every article title, keyword tag, and summary, so typing "skip logic", "upload logo", "add custom domain", or "delete account" jumps straight to the guide that answers it.

Building Surveys covers the core authoring experience: how to pick between multiple choice, Likert scale, matrix, ranking, open text, rating, and file-upload question formats; when to use skip logic rather than page branching; how to randomize question order to reduce bias; and how to set validation rules that prevent respondents from submitting incomplete or implausible answers. Analytics and Reports explains the live dashboard, segment filters, response-quality indicators, cross-tab analysis, CSV and Excel export, and how to build shareable report links for stakeholders who do not need full SurveyFill accounts.

Integrations is the category most Enterprise customers visit first. It covers the native Acumatica ERP connector - including endpoint authentication, field mapping, survey-trigger events, and bidirectional record updates - along with webhooks, Zapier, Slack notifications, Microsoft Teams cards, Salesforce record enrichment, and our full REST API. Account and Billing covers plan upgrades, downgrades, prorated invoicing, payment methods, tax identification, seat management, and data retention settings. API and Developers contains reference material, authentication patterns, rate limits, SDK examples, and a changelog showing every endpoint addition or deprecation.

Still stuck? Every article has a feedback widget at the bottom. Marking an article as unhelpful tells our documentation team exactly which sections need improvement, and most reported gaps are addressed within two to three business days. For account-specific issues where a generic article cannot help, the Contact page routes your message directly to the engineer most familiar with the affected area - whether that is billing, ERP sync, authentication, or survey rendering.

Common Troubleshooting Scenarios

A handful of issues account for most of the support tickets SurveyFill receives, and every one of them can be fixed without contacting us. If respondents report that your survey link shows an error, the most likely cause is that the survey was saved as a draft rather than published - open the survey, click the Publish button, and confirm the status badge now reads "Live". If responses appear to be missing from your analytics dashboard, check the date range filter in the top right of the dashboard: it defaults to the last 30 days, so older responses exist but are hidden until you expand the window.

Email distribution problems usually come down to sender reputation. If invitations are landing in spam, enable custom SMTP in your organization settings and point it at a verified sending domain, or adopt SurveyFill's shared sender with proper SPF and DKIM records added to your DNS. For large campaigns, warm the sending IP by ramping volume over several days rather than blasting a ten-thousand-recipient list on day one. Our Getting Started with Campaigns article walks through the full setup with concrete DNS record examples.

ERP integration problems almost always trace to one of three causes: expired API credentials, insufficient permissions on the integration user, or a schema change on your ERP side that broke a field mapping. The Integrations Health page in your SurveyFill organization settings shows the last successful sync timestamp and the specific error message returned by the ERP, which is usually enough to pinpoint the issue. If the error mentions "unauthorized" or "forbidden", rotate your integration credentials. If it mentions "unknown field" or "required field missing", open the field-mapping editor and confirm every required ERP field is bound to a SurveyFill question.